Membership Officer
LG Task Force: Add notes & ideas
Role Introduction
The Membership Officer supports how members experience the Local Group The role centers on three core areas:
Everything else supports these goals. Focus first on welcoming, engagement, and retention. You do not need to do everything at once.
Getting Started
- New to the role? Start with an overview of the role and its guiding philosophy.
- Membership Officer - First Steps
- Membership Officer - Next Steps
- Membership Officer - Settling Into the Role
Not sure what to focus on? See 30-60-90 Day Overview Chart
Core Responsibilities (Member Lifecycle)
The Membership Officer role centers on three core areas that support the full member experience:
| Area | Description |
|---|---|
| Welcoming New Members | The first step in the member experience — ensuring new members are contacted in a timely, welcoming, and personal way |
| Member Engagement | Ongoing connection — supporting engagement in ways that work for different members |
| Renewal and Retention | Long-term continuity — supporting continued membership through thoughtful outreach |
How the Work Gets Done
These areas support how the work gets done:
| Area | Description |
|---|---|
| Membership Officer - Member Communication | How you communicate with members, including responding to questions and sharing updates |
| Events and Activities | How events support member engagement, and your role in supporting them |
| Supporting Remote Members | How to include and engage members who cannot attend in person |
Supporting Structures
These structures support how the role functions:
- Area Coordinators — Extend local connection and outreach
- Membership Officer - Working With Other Roles — Collaborate with other volunteers to support membership goals
Resources
Communication
- Responding to Members
- Handling Difficult or Negative Responses
- When to Escalate or Hand Off Communication
Templates and Tools
General Guidance
Key Takeaway
Focus on helping members feel:
- Welcomed
- Connected
- Valued