Membership Officer

LG Task Force: Add notes & ideas

Role Introduction

The Membership Officer supports onboarding, engagement, and retention at the local level.

This role focuses on helping members feel welcomed, connected, and informed.

Membership Officer Overview

Start Here

• First 30 Days
• Next 30 Days
• Settling Into the Role
• Membership Officer Journey

Core Responsibilities

Welcoming New Members

Ensure new members are contacted in a timely, welcoming, and personal way.

Member Engagement

Support ongoing connection in ways that work for different members.

Renewal and Retention

Support continued membership through thoughtful outreach and communication.

How the Work Gets Done

Member Communication

Includes responding to members and sharing information.

Events and Activities

Support engagement through events (with other roles).

Supporting Remote Members

Ensure all members feel included, regardless of location.

Supporting Structures

Area Coordinators

Extend local connection and outreach.

Working with Other Roles

Local Group Flexibility: Every Local Group organizes volunteer roles a little differently. These responsibilities may belong to the Local Group Membership Officer or be shared among multiple volunteers.

Resources

• Templates and Samples
• Responding to Members
• Handling Difficult or Negative Responses
• When to Escalate or Hand Off Communication
• Best Practices
• National Tools and Resources