Membership Officer

• Should this page be a fixed header template that we can use for all Local Roles? First 30 days, Regular Tasks Best Practices, Templates and samples, Activities, Major Activities This is definitely going to evolve, but it'd be nice if our pilot set an outline that could be followed for future roles

LG Task Force: Add notes & ideas

Role Introduction

The Membership Officer plays a vital role in supporting engagement, onboarding, and retention at the local level. As the primary point of connection for new members, you are on the front line of welcoming, informing, and helping members find their place within the group.

Membership Officer Overview

Getting Started

• First 30 Days
• Next 30 Days
• Settling Into the Role

Core Responsibilities

• Welcoming New Members
• Member Engagement
• Events and Activities
• Connecting with Remote Members
• Lapsed Members
• Renewal Reminders
• Membership Communications
• Area Coordinators

Working with Others

• Working with Local Leadership
• Working with National Office
• Working with RVC and ExComm
• Working with Local Group Editor

Resources

• Templates and Samples
• Best Practices
• National Tools and Resources

What the Membership Officer Does

Local Group Flexibility: Every Local Group organizes volunteer roles a little differently. These responsibilities may belong to the Local Group Membership Officer or be shared among multiple volunteers.

??  Does the membership officer reach out to candidates who have been accepted??/bw This might be part of this section. LB or it might be testing coordinator Lapsed Members Contact and Notice of Renewal might fit here also. 

• Assists Members with Membership Questions
  • FAQs: How to respond to general requests

How This Role Fits with Other Roles

Local Membership Officers focus on connections with members in their Local Group. The national roles of National membership Officer, National Office Membership Director support (actual role name?? Is it Local Group Services Coordinator LB} focus on strategy and systems.

Your role is vital: you are on the front line in meeting, greeting, and involving new members. A number of resources are available to you, and the National Membership Officer (NMO) can provide help, advice, and guidance. Your Board and Regional Vice Chair (RVC) are also good sources of ideas, problem resolution & support, and the National Office (NO) staff can help in many ways.

1. Working with your ExComm and RVC
2. Working with the National Office Membership Director: The Membership Director is a professional, paid staff member at the National Office. The Membership Director and staff are responsible for membershiprelated issues, including admissions, prior evidence processing, Proctor communications, member benefits & services, processing change-of address requests, and providing answers to questions from local groups or individual members on member-related issues.
3. Working with National Membership Officer: The NMO is an appointed officer who serves on a volunteer basis much the same way as do your local Board and the other appointed board members. The NMO is responsible for various member-related issues, fostering programs designed to increase member engagement within Mensa, and retention of our members.
4. Setting expectations with your local board: It would be a good idea to discuss with your local board what their expectations may be regarding what responsibilities or duties your job entails. These expectations differ based on the needs and history of each local group. If you have different ideas than have been included in the role in the past, feel free to suggest new things. Your job as Membership Officer is what you make of it!
5. Working with your Local Group Editor