Membership Officer - First Steps
New to the role? Start here. You don’t need to do everything at once.
Purpose
Your first 30 days are about understanding how things work — not fixing everything.
The goal is to get oriented, build connections, and ensure essential tasks are covered.
By the end of this phase, you should have clarity — understanding how things work, who to work with, and what matters most.
Success in this phase means you feel oriented, not overwhelmed.
Focus
- Learn before changing anything
- Build relationships with key people
- Identify what must happen each month
First Steps
Connect with Key People
- Schedule a Membership Officer - Handoff, if the previous Membership Office is available
- Membership Officer - Working with Local Leadership
- Ask the LocSec to have membership@localgroup.us.mensa.org redirected to your email address
- Understand the geographic area of your Local Group
- Attend your first ExComm meeting
- Ask how what type and how often local leadership would like new member events to occur
- Ask if local leadership reaches out to new members as well as the Membership Officer doing so
- Membership Officer - Working with Area Coordinators
- If your Local Group has Area Coordinators, send an email introducing yourself to each one
- Membership Officer - Working with the Editor
- Contact the Newsletter Editor to clarify submission deadlines and the preferred method and format for content submission
Access the Membership Tools Available on the National Website
- Ensure your credentials allow you to access:
- Local Group Reports
- Email My Members Tool
- Mensa Connect Membership Officer Community
- Ensure you can search the Member Directory
Understand Your Role
- Review your role page (e.g., Membership Officer) and its Role Overview
- Ask: “What absolutely has to happen each month?”
Weeks 2–3: Learn the Systems
Identify What Already Exists
- Chapter communication channels (e.g., Facebook, Meetup, Discord)
- How to access the Local Group file repository, if the Local Group uses one
Observe Before Changing
- How are new members currently welcomed?
- How are events communicated?
- What seems to be working well?
- How are contacts currently personalized?
Weeks 3–4: Start Light Engagement
Begin Core Tasks
- Send welcome messages (if applicable)
- Respond to member inquiries
- Share upcoming events or information
Look for Quick Wins
- Clarify a confusing message
- Improve a simple process
- Organize existing materials
By Day 30, You Should Have Clarity
You should have a basic understanding of:
- How members are welcomed and communicated with
- Who is responsible for what locally
- What tools and systems are used
- What recurring tasks exist
- Who your key points of contact are
What You Do NOT Need to Do Yet
- Redesign systems
- Launch new programs
- Fix long-standing issues
- Take on additional responsibilities
Common Pitfalls
- Trying to fix everything immediately
- Assuming previous volunteers did things “wrong”
- Overcommitting early
- Not asking questions
If You Feel Overwhelmed
That’s normal.
Focus on:
- One task at a time
- Asking for help
- Keeping things simple
Next Step
Once you feel oriented, move to: