Membership Officer
LG Task Force: Add notes & ideas
Role Introduction
The Membership Officer supports how members experience the Local Group The role centers on three core areas:
Everything else supports these goals. Focus first on welcoming, engagement, and retention. You do not need to do everything at once.
Getting Started
- New to the role? Start with an overview of the role and its guiding philosophy.
- Membership Officer - First Steps
- Membership Officer - Next Steps
- Membership Officer - Settling Into the Role
Not sure what to focus on? See 30-60-90 Day Overview Chart
Core Responsibilities (Member Lifecycle)
First step in the member experience. Ensure new members are contacted in a timely, welcoming, and personal way.
Ongoing connection. Support engagement in ways that work for different members.
Long-term continuity. Support continued membership through thoughtful outreach.
How the Work Gets Done
(These are the primary ways you support members.)
Includes responding to members and sharing information.
Support engagement through events (with other roles).
Ensure all members feel included, regardless of location.
Supporting Structures
Extend local connection and outreach.
Local Group Flexibility: Every Local Group organizes volunteer roles a little differently. These responsibilities may belong to the Local Group Membership Officer or be shared among multiple volunteers.
Resources
Communication
- Responding to Members
- Handling Difficult or Negative Responses
- When to Escalate or Hand Off Communication
Templates and Tools
General Guidance
Key Takeaway
Focus on helping members feel:
- Welcomed
- Connected
- Valued