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== Role Introduction ==
== Role Introduction ==
The Membership Officer supports onboarding, engagement, and retention at the local level.
[[Membership Officer Overview]]


This role focuses on helping members feel welcomed, connected, and informed.
The Membership Officer role centers on three core areas:


[[Membership Officer Overview]]
* [[Welcoming New Members]]
* [[Member Engagement]] 
* [[Renewal and Retention]]  


== Start Here ==
Everything else supports these goals.
 
== If you're new to the role, start here: ==
* [[First 30 days of being a Membership Officer|First 30 Days]]
* [[First 30 days of being a Membership Officer|First 30 Days]]
* [[Next 30 days of being a Membership Officer|Next 30 Days]]
* [[Next 30 days of being a Membership Officer|Next 30 Days]]
* [[Settling Into the Role of being a Membership Officer|Settling Into the Role]]
* [[Settling Into the Role of being a Membership Officer|Settling Into the Role]]
* [[Membership Officer Journey]]


== Core Responsibilities ==
== Core Responsibilities (Member Lifecycle) ==


=== [[Welcoming New Members]] ===
=== [[Welcoming New Members]] ===
Ensure new members are contacted in a timely, welcoming, and personal way.
First step in the member experience to ensure new members are contacted in a timely, welcoming, and personal way.


=== [[Member Engagement]] ===
=== [[Member Engagement]] j ===
Support ongoing connection in ways that work for different members.
Support ongoing connection in ways that work for different members.


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Support engagement through events (with other roles).
Support engagement through events (with other roles).


=== Supporting Remote Members ===
=== [[Supporting Remote Members]] ===
Ensure all members feel included, regardless of location.
Ensure all members feel included, regardless of location.



Revision as of 04:56, 25 March 2026

LG Task Force: Add notes & ideas

Role Introduction

Membership Officer Overview

The Membership Officer role centers on three core areas:

Everything else supports these goals.

If you're new to the role, start here:

Core Responsibilities (Member Lifecycle)

First step in the member experience to ensure new members are contacted in a timely, welcoming, and personal way.

Support ongoing connection in ways that work for different members.

Support continued membership through thoughtful outreach and communication.

How the Work Gets Done

Includes responding to members and sharing information.

Support engagement through events (with other roles).

Ensure all members feel included, regardless of location.

Supporting Structures

Extend local connection and outreach.

Local Group Flexibility: Every Local Group organizes volunteer roles a little differently. These responsibilities may belong to the Local Group Membership Officer or be shared among multiple volunteers.


Resources

Template:General Resources