Membership Officer

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Words of Wisdom

Focus on helping members feel:

• Welcomed
• Connected
• Valued

Role Introduction

The Membership Officer supports how members experience the Local Group. The role centers on two core areas that support the full member experience::

Area	Description
Welcoming New Members	The first step in the member experience—ensuring new members are contacted in a timely, welcoming, and personal way
Renewal and Retention	Long-term continuity—supporting continued membership through thoughtful outreach

Everything else supports these goals. Focus on welcoming and retention—you do not need to do everything at once.

As with all Local Group leadership, the Membership Officer supports Member Engagement.

Getting Started

New to the role? Start with an overview of the role and its guiding philosophy

• Membership Officer - First Steps
• Membership Officer - Next Steps
• Membership Officer - Settling Into the Role

How the Work Gets Done

These areas support how the work gets done:

Area	Description
Membership Officer - Member Communication	How you communicate with members, including responding to members and sharing updates
Membership Officer - Tracking	Keeping outreach organized and consistent without overcomplicating the process
Local Group Events and Activities	How events and activities support member engagement, and your role in supporting them
Supporting Remote Members	How to include and engage members who cannot attend in person
Renewal and Retention	Additional outreach, including Reconnecting with Lapsed Members

Who You Work With

The Membership Officer works with other volunteers to support member connection, engagement, and retention.

Responsibilities are often shared, and collaboration helps ensure a consistent and welcoming member experience.

Key Relationships

• Membership Officer - Working with Other Roles — Coordinate with other volunteers to support membership goals

Resources

General Guidance

• Membership Officer - Best Practices
• Membership Officer - Recurring Tasks

Communication

• Responding to Members
• Handling Difficult or Negative Responses
• When to Escalate or Hand Off Communication

Templates and Tools

• Membership Officer - Templates and Samples
• National Tools and Resources