Membership Officer Resources

Purpose

Provide ready-to-use templates and examples for common Local Group tasks.

Local Group Flexibility: Every Local Group organizes volunteer roles a little differently. These responsibilities may belong to the Local Group Membership Officer or be shared among multiple volunteers.

Use these to save time, improve consistency, and reduce guesswork.

How to Use This Page

• Start with what you need to do
• Choose a template that fits your situation
• Personalize before sending

Member Outreach

First Contact

• Initial Welcome Emails
• Area Coordinator: Making First Contact
• Move-in Welcomes

Follow-Up and Conversation

• Responding to Members
• Handling Difficult or Negative Responses

Member Lifecycle

New Members

• New Member Welcome Materials: Local Group Examples
• Welcome Example

Renewals and Retention

• Renewal Reminder Outreach
• Lapsed Member Email
• Lapsed Member Call Scripts
• Re-instatement Welcomes

Events and Engagement

• Event Recap

Tips for Using Templates

• Personalize at least one sentence
• Keep messages short and clear
• Avoid sending messages that feel automated
• Match tone to the situation

Contributing Templates

If you have a template that works well:

• Add it to the appropriate section
• Include context (when to use it)
• Keep it simple and reusable

See:

• Contributing to This Wiki

Note: These resources are examples and starting points. Adapt, combine, and improve them to meet your Local Group's needs.