Membership Officer

LG Task Force: Add notes & ideas

Role Introduction

The Membership Officer supports how members experience the Local Group The role centers on three core areas:

• Welcoming New Members
• Member Engagement
• Renewal and Retention  

Everything else supports these goals. Focus first on welcoming, engagement, and retention. You do not need to do everything at once.

Getting Started

• New to the role? Start with an overview of the role and its guiding philosophy.
• Membership Officer - First Steps
• Membership Officer - Next Steps
• Membership Officer - Settling Into the Role

   Not sure what to focus on?  See 30-60-90 Day Overview Chart

Core Responsibilities (Member Lifecycle)

Welcoming New Members

First step in the member experience. Ensure new members are contacted in a timely, welcoming, and personal way.

Member Engagement

Ongoing connection. Support engagement in ways that work for different members.

Renewal and Retention

Long-term continuity. Support continued membership through thoughtful outreach.

How the Work Gets Done

These areas support how the work gets done:

Area	Description
Membership Officer — Member Communication	How you communicate with members, including responding to questions and sharing updates
Events and Activities	How events support member engagement, and your role in supporting them
Supporting Remote Members	How to include and engage members who cannot attend in person

Supporting Structures

Area Coordinators

Extend local connection and outreach.

Working with Other Roles

Local Group Flexibility: Every Local Group organizes volunteer roles a little differently. These responsibilities may belong to the Local Group Membership Officer or be shared among multiple volunteers.

Resources

Communication

• Responding to Members
• Handling Difficult or Negative Responses
• When to Escalate or Hand Off Communication

Templates and Tools

• Templates and Samples
• National Tools and Resources

General Guidance

• Best Practices

Key Takeaway

Focus on helping members feel:

• Welcomed
• Connected
• Valued