Membership Officer

LG Task Force: Add notes & ideas

Role Introduction

The Membership Officer plays a vital role in supporting engagement, onboarding, and retention at the local level.

Membership Officer Overview

Getting Started

• First 30 Days
• Next 30 Days
• Settling Into the Role

Core Responsibilities

Welcoming New Members

Ensure new members are contacted in a timely, welcoming, and personal way.

• Reach out to new, reinstated, and transferred members
• Help new members feel comfortable and informed
• Connect members to local opportunities and resources

Member Engagement

Support ongoing connection in ways that work for different members.

• Share opportunities to connect (events, content, community)
• Encourage participation without pressure
• Recognize that engagement looks different for each member

Renewal and Retention

Support continued membership through thoughtful outreach and communication.

• Send renewal reminders (if not handled by LocSec)
• Reach out to lapsed members when appropriate
• Help members understand the value of staying connected

How the Work Gets Done

Member Communication

Use clear, consistent, and welcoming communication.

• Respond to member questions and outreach
• Provide helpful, timely information
• Contribute to newsletters and announcements

Events and Activities

Support member engagement through events (in collaboration with other roles).

• Promote events to members
• Help ensure events are welcoming to new attendees
• Support new member or introductory events

Supporting Remote Members

Ensure members who cannot attend in person still feel included and valued.

• Maintain consistent communication
• Provide ways to engage beyond events
• Help connect members in similar geographic areas

Supporting Structures

Area Coordinators

Area Coordinators extend local connection and outreach.

• Serve as additional welcomers in their area
• Host occasional local events
• Help connect nearby members

Collaboration with Other Roles

Work with other volunteers to support membership goals.

• Local Secretary and ExComm
• Testing Coordinator
• Editor / Communications roles
• National Office and National Membership Officer

Collaboration helps ensure members have a consistent and positive experience.

Core Responsibilities

• Welcoming New Members
• Responding to Members
• Member Engagement
• Events and Activities
• Connecting with Remote Members
• Renewal Reminders and Lapsed Members
• Membership Communications
• Area Coordinators

Local Group Flexibility: Every Local Group organizes volunteer roles a little differently. These responsibilities may belong to the Local Group Membership Officer or be shared among multiple volunteers.

Renewal and Retention

Encourage continued membership through communication and outreach.

How the Work Gets Done

Member Communication

Includes responding to member questions and outreach.

Events and Activities

Support member engagement through events (in collaboration with Programs).

Supporting Remote Members

Ensure members who cannot attend events still feel included and informed.

Supporting Structures

Area Coordinators

Extend local connection and outreach.

Collaboration with Other Roles

• Working with the Local Group
• Working with National

Resources

• Templates and Samples
• Best Practices
• National Tools and Resources