Follow-up to Welcome Emails

Words of Wisdom

A welcome message starts the conversation. Follow-up helps build the relationship.

Thoughtful follow-up reminds members that Mensa is more than a membership—it is a community.

What Success Looks Like

• Members receive timely follow-up after initial contact
• Members know how to take the next step
• Members feel recognized and supported
• Members are more likely to engage with the Local Group

Best Practices

• Follow up within a reasonable timeframe
• Tailor the message to the member's situation
• Include a clear next step or invitation
• Offer a direct point of contact

Common Pitfalls

• Sending no follow-up after the initial welcome
• Using the same message for every member
• Overwhelming members with too much information
• Following up without a clear purpose

Purpose

Provide guidance for following up with members after an initial welcome or outreach message.

What This Looks Like in Practice

After sending a welcome email, timely follow-up helps members feel connected and supported.

Not every member needs the same follow-up. Tailor your approach to the member's situation, interests, and level of engagement.

The goal is not to send more email. The goal is to help members take their next step.

Common Scenarios

Purpose	Suggested Timing	Consider	Example
Reinforce excitement and provide next steps.	3–7 days after the welcome email.	Thanking them again for joining Sharing key resources or upcoming activities Offering a direct contact for questions	Hi [Name], We’re thrilled to have you as part of our group! Have you had a chance to explore our member portal or upcoming events? Feel free to reach out anytime—we’re here to help you get the most from your membership.
Lapsed Members Who Rejoined	1 week after rejoining	Acknowledge and thank them for renewing. Highlight new or updated benefits since they were last a member. Invite them to an event or group activity.	Welcome back, [Name]! We’re excited to have you with us again. Since you were last a member, we’ve launched [new benefit/event]. We’d love to see you at our upcoming [event name]!
Members Who Haven’t Engaged Yet	2–3 weeks after the welcome email.	Ask if they've found on-line resources or community Gently remind them of membership benefits. Suggest easy ways to get involved. Offer personal assistance if needed.	Hi [Name], Have you had a chance to explore your membership benefits yet. Did you know you can join [group/event/resource]? We’d love to see you get involved and are happy to help you get started.
Members Who Express Interest in Volunteering or Committees	1–2 days after initial welcome email or inquiry.	Thank them for their interest. Provide details about the volunteer opportunity or committee role. Set a clear next step (e.g., meeting, orientation, signup). Copy the lead for the volunteer opportunity	Thank you for your interest in volunteering, [Name]! We’d love to get you involved in [committee/event]. The next step is [orientation/sign-up link/meeting]. Please let us know what works best for you.

Related

• Welcoming New Members
• Welcome Email Examples
• Making It Personal
• Member Engagement
• Tracking Membership Outreach