Membership Officer: Difference between revisions

Latest revision as of 02:09, 4 June 2026

Purpose

Provide a starting point for Membership Officers and connect them with resources throughout the Local Group Toolkit.

Role Introduction

The Membership Officer helps members feel welcomed, connected, and valued throughout their membership experience.

The Membership Officer helps members connect with Mensa throughout their membership journey. While responsibilities vary from group to group, most Membership Officer activities support one of two goals: helping members feel welcomed when they join and helping them remain engaged over time.

Everything else supports these goals. Focus on welcoming and retention—you do not need to do everything at once.

Membership Officer Roadmap

Learning the Role

Start with an overview of the role and its guiding philosophy

Sustaining the Role

Membership Officer - Tracking

Member Experience

These resources focus on helping members feel welcomed, connected, and engaged.

Welcoming New Members

Welcoming New Members

Member Contact Methods

Responding to Members

Encouraging First Event Attendance

New Member Events

Member Engagement

Retention and Renewals

Reconnecting with Lapsed Members

Working with Others

Membership Officers rarely work alone. These resources focus on collaboration and appropriate delegation.

Membership Officer - Working with Other Roles

Membership Officer - When to Escalate or Hand Off Communication

Resources and Examples

Templates, tools, and examples that can help simplify the role.

National Tools and Resources

@@ Line 1: / Line 1: @@
-Should this page be a fixed header template that we can use for all Local Roles?
+== Purpose ==
-First 30 days, Regular Tasks Best Practices, Templates and samples, Activities, Major Activities
+Provide a starting point for Membership Officers and connect them with resources throughout the Local Group Toolkit.
-This is definitely going to evolve, but it'd be nice if our pilot set an outline that could be followed for future roles
-{{Task force ideas}}
+== Role Introduction ==
+The Membership Officer helps members feel welcomed, connected, and valued throughout their membership experience.
-== Role Purpose ==
+The Membership Officer helps members connect with Mensa throughout their membership journey. While responsibilities vary from group to group, most Membership Officer activities support one of two goals: helping members feel welcomed when they join and helping them remain engaged over time.
-Support membership engagement, onboarding, and retention at the local level.
-== What the Membership Officer Does ==
+Everything else supports these goals. Focus on welcoming and retention—you do not need to do everything at once.
-* Welcomes new members
-* Encourages engagement
-* Connects members with group activities
-* Works with leadership to support membership goals
-* ??  Does the membership officer reach out to candidates who have been accepted??/bw
-== What the Membership Officer Does Not Do ==
+== Membership Officer Roadmap ==
-* Manage national membership systems
-* Set policy
-* Control member participation
-== How This Role Fits ==
+=== Learning the Role ===
-Local Membership Officer focuses on local connection.    The national roles of National membership Officer and staff membership support (actual role name??} focus on strategy and systems.
+Start with [[Membership Officer - Role Overview|an overview of the role and its guiding philosophy]]
+* [[Membership Officer - First 30 Days|Membership Officer - First Steps]]
+* [[Membership Officer - Next 30 Days|Membership Officer - Next Steps]]
+* [[Membership Officer - Settling Into the Role]]
-# Working with your ExComm and RVC
+=== Sustaining the Role ===
-# Working with the National Office staff
-# Setting expectations with your local board
-# The philosophy: members who never attend events still matter–all members matter. Phrasing??   Members have different levels of interaction and they all matter, whether or not they attend events or are involved online.
-== Membership Office Activities ==
+* [[Membership Officer - Operating Rhythm]]
-Instead of this section, should these all be links from What the Membership Officer does?
+* [[Managing Membership Outreach]]
-=== [[Welcoming New Members]] ===
+* [[Membership Officer - Tracking]]
-Add some general text but the link is the key part.  If we create a "New Members" section of the wiki, that would be part of welcoming new members--directing them to that wiki
-=== [[Keeping Members Engaged]] ===
+=== Member Experience ===
-Should some of the high-level things (such as New Member Activities) be listed here?  What is the best way for LGMO's to find the information?
+These resources focus on helping members feel welcomed, connected, and engaged.
-=== [[Serving Remote Members]] ===
+==== Welcoming New Members ====
-Add some general text but the link is the key part
+* [[Welcoming New Members]]
-Is this its own topic or does it fall under engaging new members?
-== Resources ==
+* [[Member Contact Methods]]
-Need to figure out what resources are LGMO specific and which are general resources that should be on a single page (perhaps the main page of "Local Group Roles") rather than on each Role's page
-<nowiki>##</nowiki> Could this be a toolkit footer at the bottom of each page of the toolkit, or perhaps live on the main toolkit page? /bw
+* [[Making It Personal]]
+* [[Making Personalization Sustainable]]
-=== [[Online Tools & Communication]] ===
+* [[Responding to Members]]
-=== [[National Resources for Members]] ===
+* [[Encouraging First Event Attendance]]
-=== [[FAQs: How to respond to general requests]] ===
+* [[New Member Events]]
-=== [[References]] ===
+==== Member Engagement ====
-This might be footer information, along with New Member Info/Jargon Decoder/etc
+* [[Member Engagement]]
+* [[Supporting Remote Members]]
-== Regular processes (we need a better name) ==
+==== Retention and Renewals ====
+* [[Renewal and Retention]]
+* [[Membership Renewal Reminder Email|Renewal Reminder Outreach]]
-=== [[First 30 days of being a Membership Officer]] ===
+* [[Contact Lapsed Members]]
-Or should this be First 30/60/90 days and then Recurring Activities/Schedule?
-=== [[Monthly activities for a Local Group Membership Officer|Monthly activities]] ===
+=== Working with Others ===
+Membership Officers rarely work alone. These resources focus on collaboration and appropriate delegation.
+* [[Membership Officer - Working with Other Roles]]
-=== [[Annual tasks for a Local Group Membership Officer|Annually]] ===
+* [[Membership Officer - When to Escalate or Hand Off Communication]]
+=== Resources and Examples ===
+Templates, tools, and examples that can help simplify the role.
+* [[Membership Officer Resources]]
+* [[National Office New Member Communications]]
+* [[National Tools and Resources]]