Follow-up to Welcome Emails: Difference between revisions
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Thoughtful follow-up reminds members that Mensa is more than a membership—it is a community. | Thoughtful follow-up reminds members that Mensa is more than a membership—it is a community. | ||
| success = | | success = | ||
* Members receive timely follow-up after initial contact | |||
Members receive timely follow-up after initial contact | * Members know how to take the next step | ||
Members know how to take the next step | * Members feel recognized and supported | ||
Members feel recognized and supported | * Members are more likely to engage with the Local Group | ||
Members are more likely to engage with the Local Group | |||
| best = | | best = | ||
Follow up within a reasonable timeframe | * Follow up within a reasonable timeframe | ||
Tailor the message to the member's situation | * Tailor the message to the member's situation | ||
Include a clear next step or invitation | * Include a clear next step or invitation | ||
Offer a direct point of contact | * Offer a direct point of contact | ||
| pitfalls = | | pitfalls = | ||
Sending no follow-up after the initial welcome | * Sending no follow-up after the initial welcome | ||
Using the same message for every member | * Using the same message for every member | ||
Overwhelming members with too much information | * Overwhelming members with too much information | ||
Following up without a clear purpose | * Following up without a clear purpose | ||
}} | }} | ||
== Purpose == | == Purpose == | ||
| Line 44: | Line 43: | ||
* Sharing key resources or upcoming activities | * Sharing key resources or upcoming activities | ||
* Offering a direct contact for questions | * Offering a direct contact for questions | ||
| | | Hi [Name], | ||
We’re thrilled to have you as part of our group! Have you had a chance to explore our member portal or upcoming events? Feel free to reach out anytime—we’re here to help you get the most from your membership. | We’re thrilled to have you as part of our group! Have you had a chance to explore our member portal or upcoming events? Feel free to reach out anytime—we’re here to help you get the most from your membership. | ||
|- | |- | ||
| Lapsed Members Who Rejoined | | Lapsed Members Who Rejoined | ||
| Line 53: | Line 52: | ||
* Highlight new or updated benefits since they were last a member. | * Highlight new or updated benefits since they were last a member. | ||
* Invite them to an event or group activity. | * Invite them to an event or group activity. | ||
| | | Welcome back, [Name]! | ||
We’re excited to have you with us again. Since you were last a member, we’ve launched [new benefit/event]. We’d love to see you at our upcoming [event name]! | We’re excited to have you with us again. Since you were last a member, we’ve launched [new benefit/event]. We’d love to see you at our upcoming [event name]! | ||
|- | |- | ||
| Members Who Haven’t Engaged Yet | | Members Who Haven’t Engaged Yet | ||
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* Suggest easy ways to get involved. | * Suggest easy ways to get involved. | ||
* Offer personal assistance if needed. | * Offer personal assistance if needed. | ||
| | | Hi [Name], | ||
Have you had a chance to explore your membership benefits yet. Did you know you can join [group/event/resource]? We’d love to see you get involved and are happy to help you get started. | Have you had a chance to explore your membership benefits yet. Did you know you can join [group/event/resource]? We’d love to see you get involved and are happy to help you get started. | ||
|- | |- | ||
| Members Who Express Interest in Volunteering or Committees | | Members Who Express Interest in Volunteering or Committees | ||
| Line 72: | Line 71: | ||
* Provide details about the volunteer opportunity or committee role. | * Provide details about the volunteer opportunity or committee role. | ||
* Set a clear next step (e.g., meeting, orientation, signup). | * Set a clear next step (e.g., meeting, orientation, signup). | ||
| | * Copy the lead for the volunteer opportunity | ||
| Thank you for your interest in volunteering, [Name]! | |||
We’d love to get you involved in [committee/event]. The next step is [orientation/sign-up link/meeting]. Please let us know what works best for you. | We’d love to get you involved in [committee/event]. The next step is [orientation/sign-up link/meeting]. Please let us know what works best for you. | ||
|} | |} | ||
== Related == | == Related == | ||
* [[Welcoming New Members]] | * [[Welcoming New Members]] | ||
* [[ | * [[Welcome Email Examples]] | ||
* [[Making It Personal]] | * [[Making It Personal]] | ||
* [[Making Personalization Sustainable]] | |||
* [[Member Engagement]] | * [[Member Engagement]] | ||
* [[Tracking | * [[Membership Officer - Tracking]] | ||
Latest revision as of 03:02, 4 June 2026
Words of Wisdom
A welcome message starts the conversation. Follow-up helps build the relationship.
Thoughtful follow-up reminds members that Mensa is more than a membership—it is a community.
What Success Looks Like
- Members receive timely follow-up after initial contact
- Members know how to take the next step
- Members feel recognized and supported
- Members are more likely to engage with the Local Group
Best Practices
- Follow up within a reasonable timeframe
- Tailor the message to the member's situation
- Include a clear next step or invitation
- Offer a direct point of contact
Common Pitfalls
- Sending no follow-up after the initial welcome
- Using the same message for every member
- Overwhelming members with too much information
- Following up without a clear purpose
Purpose
[edit | hide all | hide | edit source]Provide guidance for following up with members after an initial welcome or outreach message.
What This Looks Like in Practice
[edit | hide | edit source]After sending a welcome email, timely follow-up helps members feel connected and supported.
Not every member needs the same follow-up. Tailor your approach to the member's situation, interests, and level of engagement.
The goal is not to send more email. The goal is to help members take their next step.
Common Scenarios
[edit | hide | edit source]| Purpose | Suggested Timing | Consider | Example |
|---|---|---|---|
| Reinforce excitement and provide next steps. | 3–7 days after the welcome email. |
|
Hi [Name],
We’re thrilled to have you as part of our group! Have you had a chance to explore our member portal or upcoming events? Feel free to reach out anytime—we’re here to help you get the most from your membership. |
| Lapsed Members Who Rejoined | 1 week after rejoining |
|
Welcome back, [Name]!
We’re excited to have you with us again. Since you were last a member, we’ve launched [new benefit/event]. We’d love to see you at our upcoming [event name]! |
| Members Who Haven’t Engaged Yet | 2–3 weeks after the welcome email. |
|
Hi [Name],
Have you had a chance to explore your membership benefits yet. Did you know you can join [group/event/resource]? We’d love to see you get involved and are happy to help you get started. |
| Members Who Express Interest in Volunteering or Committees | 1–2 days after initial welcome email or inquiry. |
|
Thank you for your interest in volunteering, [Name]!
We’d love to get you involved in [committee/event]. The next step is [orientation/sign-up link/meeting]. Please let us know what works best for you. |