Reconnecting with Lapsed Members - Revision history

BethWeiss: /* Related */

2026-06-04T02:18:59Z

← Older revision		Revision as of 02:18, 4 June 2026
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	* [[Renewal and Retention]]		* [[Renewal and Retention]]
	* [[Reconnecting with Lapsed Members: Local Group Outreach Examples]]		* [[Reconnecting with Lapsed Members: Local Group Outreach Examples]]
	* [[Membership Officer - Member Communication]]
	* [[Responding to Members]]		* [[Responding to Members]]
	* [[Handling Difficult or Negative Responses]]		* [[Handling Difficult or Negative Responses]]

BethWeiss at 23:59, 3 June 2026

2026-06-03T23:59:51Z

← Older revision		Revision as of 23:59, 3 June 2026
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	* Reaching out too frequently without response		* Reaching out too frequently without response
	}}		}}

	== Purpose ==		== Purpose ==
	Reconnect with former members in a respectful, welcoming way and make it easy for them to return. Depending on the Local Group, this might be done by the [[Membership Officer]], the [[Local Secretary (LocSec)]] or someone else.		Reconnect with former members in a respectful, welcoming way and make it easy for them to return. Depending on the Local Group, this might be done by the [[Membership Officer]], the [[Local Secretary (LocSec)]] or someone else.

BethWeiss: /* Identify Lapsed Members */

2026-06-03T23:59:33Z

Identify Lapsed Members

← Older revision		Revision as of 23:59, 3 June 2026
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	* Sending generic, impersonal messages		* Sending generic, impersonal messages
	* Reaching out too frequently without response		* Reaching out too frequently without response
	}}== Purpose ==		}}

			== Purpose ==
	Reconnect with former members in a respectful, welcoming way and make it easy for them to return. Depending on the Local Group, this might be done by the [[Membership Officer]], the [[Local Secretary (LocSec)]] or someone else.		Reconnect with former members in a respectful, welcoming way and make it easy for them to return. Depending on the Local Group, this might be done by the [[Membership Officer]], the [[Local Secretary (LocSec)]] or someone else.

			Learn more about the Lapsed Member Contact Program (See [[National Tools and Resources]]) .

	== What This Means in Practice ==		== What This Means in Practice ==
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	=== Identify Lapsed Members ===		=== Identify Lapsed Members ===

	* Use the Lapsed Member Report to identify members who have not renewed		* Use the Lapsed Member Report (See [[National Tools and Resources]]) to identify members who have not renewed.
	* Ensure the report is current		* Ensure the report is current
	* Focus on recent lapses first, when possible		* Focus on recent lapses first, when possible

BethWeiss: /* Related */

2026-06-02T22:06:51Z

← Older revision		Revision as of 22:06, 2 June 2026
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	* [[Renewal and Retention]]		* [[Renewal and Retention]]
	* Reconnecting with Lapsed Members: Local Group Outreach Examples		* [[Reconnecting with Lapsed Members: Local Group Outreach Examples]]
	* [[Membership Officer - Member Communication]]		* [[Membership Officer - Member Communication]]
	* [[Responding to Members]]		* [[Responding to Members]]
	* [[Handling Difficult or Negative Responses]]		* [[Handling Difficult or Negative Responses]]

BethWeiss: /* Related */ updates

2026-06-02T22:00:09Z

Related: updates

← Older revision		Revision as of 22:00, 2 June 2026
Line 58:		Line 58:

	* [[Renewal and Retention]]		* [[Renewal and Retention]]
			* Reconnecting with Lapsed Members: Local Group Outreach Examples
	* [[Membership Officer - Member Communication]]		* [[Membership Officer - Member Communication]]
	* [[Responding to Members]]		* [[Responding to Members]]
	* [[Handling Difficult or Negative Responses]]		* [[Handling Difficult or Negative Responses]]
	* [[Membership Officer - Templates and Samples]]

BethWeiss: BethWeiss moved page Contact Lapsed Members to Reconnecting with Lapsed Members: Better name

2026-06-02T21:57:36Z

BethWeiss moved page Reconnecting with Lapsed Members to Reconnecting with Lapsed Members: Better name

← Older revision	Revision as of 21:57, 2 June 2026
(No difference)

BethWeiss: Updated WoW

2026-06-01T03:40:18Z

Updated WoW

← Older revision		Revision as of 03:40, 1 June 2026
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	{{Words of Wisdom		{{Words of Wisdom
	\| wisdom =		\| wisdom =
			Focus on connection, not pressure.

			Rejoining should feel like an invitation—not an obligation.
	\| success =		\| success =
	* Members feel welcomed back, regardless of whether they immediately renew		* Members feel welcomed back, regardless of whether they immediately renew
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	}}== Purpose ==		}}== Purpose ==
	Reconnect with former members in a respectful, welcoming way and make it easy for them to return. Depending on the Local Group, this might be done by the [[Membership Officer]], the [[Local Secretary (LocSec)]] or someone else.		Reconnect with former members in a respectful, welcoming way and make it easy for them to return. Depending on the Local Group, this might be done by the [[Membership Officer]], the [[Local Secretary (LocSec)]] or someone else.

	~~== Guiding Principle ==~~
	~~Focus on connection, not pressure.~~

	~~Rejoining should feel like an invitation—not an obligation.~~

	== What This Means in Practice ==		== What This Means in Practice ==

BethWeiss: Added LocSec

2026-06-01T03:39:33Z

Added LocSec

← Older revision		Revision as of 03:39, 1 June 2026
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	* Reaching out too frequently without response		* Reaching out too frequently without response
	}}== Purpose ==		}}== Purpose ==
	Reconnect with former members in a respectful, welcoming way and make it easy for them to return. Depending on the Local Group, this might be done by the [[Membership Officer]], the [[LocSec]], or someone else.		Reconnect with former members in a respectful, welcoming way and make it easy for them to return. Depending on the Local Group, this might be done by the [[Membership Officer]], the [[Local Secretary (LocSec)]] or someone else.

	== Guiding Principle ==		== Guiding Principle ==

BethWeiss: Added WoW

2026-06-01T03:37:56Z

Added WoW

@@ Line 1: / Line 1: @@
-== Purpose ==
+{{Words of Wisdom
 Reconnect with former members in a respectful, welcoming way and make it easy for them to return. Depending on the Local Group, this might be done by the [[Membership Officer]], the [[LocSec]], or someone else.
@@ Line 39: / Line 56: @@
 * Note responses or follow-up needs
 * Report outreach as required for national programs or incentives
 == Related ==

BethWeiss: Created (deleted duplicate pages with bad titles)

2026-03-25T23:39:22Z

Created (deleted duplicate pages with bad titles)

New page

== Purpose ==
Reconnect with former members in a respectful, welcoming way and make it easy for them to return. Depending on the Local Group, this might be done by the [[Membership Officer]], the [[LocSec]], or someone else.

== Guiding Principle ==
Focus on connection, not pressure.

Rejoining should feel like an invitation—not an obligation.

== What This Means in Practice ==

* Outreach is friendly, not transactional
* Members are reminded of value without being pushed
* Communication is clear, personal, and low-pressure
* Reconnection is prioritized over immediate renewal

== Key Actions ==

=== Identify Lapsed Members ===

* Use the Lapsed Member Report to identify members who have not renewed
* Ensure the report is current
* Focus on recent lapses first, when possible

=== Reach Out ===

* Contact members via email, phone, or other appropriate channels
* Use a friendly, welcoming tone
* Acknowledge their past membership

=== Invite Reconnection ===

* Share relevant updates about the Local Group
* Highlight opportunities to engage (events, content, community)
* When appropriate, invite them to attend an event as a guest

=== Track Outreach ===

* Keep a simple record of who has been contacted
* Note responses or follow-up needs
* Report outreach as required for national programs or incentives

== Best Practices ==

* Keep communication personal and conversational
* Emphasize belonging and community—not just benefits
* Make it easy to rejoin (include clear next steps if appropriate)
* Follow up only if there is interest or engagement

== Common Pitfalls ==

* Using overly formal or transactional language
* Focusing only on renewal instead of reconnection
* Sending generic, impersonal messages
* Reaching out too frequently without response

== What Success Looks Like ==

* Members feel welcomed back, regardless of whether they immediately renew
* Some members re-engage through events or communication
* Outreach is consistent and manageable
* Former members retain a positive impression of the Local Group

== Related ==

* [[Renewal and Retention]]
* [[Membership Officer - Member Communication]]
* [[Responding to Members]]
* [[Handling Difficult or Negative Responses]]
* [[Membership Officer - Templates and Samples]]